WEBVTT
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My road is a spaghetti disaster and I wouldn't trade it for anything.
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You know, you meet different people, you go different directions.
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You figure out.
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I like this, I don't like that.
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Nothing you do in your spaghetti path is ever a waste.
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We can't talk to other business owners.
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It's silly, because nobody can handle all the work that's available.
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There's so much out there, and why can we not build each other up right?
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We can't control the circumstances that are around us.
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All we can control is how we react to them.
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There's like a whole career path for QCs, and they're writing their own tickets.
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What is going on L&M family?
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I'm back and I got a super special high energy, just kind of a friend having coffee, but with some like real game.
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You're going to get to meet Miss Renee Glenn Denning, who I beat y'all because I got to have a conversation with her a few weeks back.
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I think I was in California at the time and said, oh man, because I got to have a conversation with her a few weeks back, I think I was in California at the time and said, oh man, we got to get you on the show.
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She's been super supportive and engaging on the social media, on the LinkedIn and stuff.
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She has spent some time doing cool stuff with NASA, which is still that's kind of like wow, I know somebody from NASA Rocket science Rocket.
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I mean, I'm telling you I have no business talking to rocket scientists, but hey, owned her own general contracting company, which is no small feat, and now is changing the construction world around and in quality control she has a quality control university.
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Let's get to know Miss Renee.
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Miss Renee, how are you doing this?
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morning, I'm doing good.
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How are you?
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Oh, you know, I'm just here having fun talking my head off all morning today.
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So, renee, first question, I was stalking you on the interwebs.
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I love it.
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I saw that your tagline is like quality is what remains when the dust settles.
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Yeah, that is our thing.
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What is the dust?
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The dust of construction, the dust of building, the dust of making, the dust of what we do.
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So when that dust settles, quality is what remains and it's what we build our reputation on.
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That's the second part of that.
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Saying so, that's on all of our jackets and our gear and it just it stuck with me for years and years and years and years, and I stole that from a fellow individual that is in the industry and years ago that's what he said quality was.
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He said quality is what remains after the dust settles and it's what we build our reputation on.
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And for me, that hit home.
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Oh, I love it.
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And yeah, like visually, when you think of a job site, there's a lot of dust.
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Even with water trucks, there's a lot of dust, oh my.
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God, yes, yes, yes.
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And then, like you said, our reputation.
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I'm going to go out this isn't a big assumption, but the quality of the stuff I do probably isn't of the highest quality, but I have a reputation for that and that's okay.
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Like people know, when you deal with me, it's going to be quick and dirty, it's not going to be super polished, but the quality of whatever it is we deliver, in terms of relationships in construction and so forth, shape or inform our reputation.
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They shape our reputation.
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And we're only as good as our last job or our last project.
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Whatever you did, you're only as good as our last job or our last project.
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Whatever you did, you're only as good as the last thing that you did.
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Oh, oh, my goodness.
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So there's a ton to dive in there, especially around the QC stuff, because that's where you're swimming and providing a lot of value to a lot of folks out there.
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But I want to.
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Well, I'm not going to take ownership of it, I'm going to blame it on the L&M family.
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The L&M family wants to know where did it all start, like when you were in middle school, high school, did you plot it out?
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I'm going to go to university, I'm going to get my engineering degree, I'm going to work for NASA, so what?
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happened.
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I was a dance instructor.
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That's awesome.
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Okay, I was a dance instructor.
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That's awesome.
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Yeah, I was a dance instructor.
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And my mom came to me with a hard truth and she said you're not going to be able to do this forever and you're not going to be able to support yourself forever doing this.
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And so she said you're going to go to school.
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And so my head was stuck in the stars and I have always been a proponent of the space program and the stars and exploration.
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And she said no you're not going to make the frigging money doing that.
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You're not going to be an astronomer.
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Get that out of your head, all right, well, I guess I'll be an engineer.
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And she was like all right, good plan.
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And I had a helicopter mom, bless her heart, love her to death.
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But yeah, no, she, she steered me in that direction and so I went to school and I went to work for THICOL in the space program and I worked in the facilities group.
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We built the rockets, but I was in the facilities group.
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So that's when I got into construction, because we built the facilities that built the rockets.
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And so I got into construction and I realized this is my gig.
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I hated the over the wall engineering.
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You know you do something and then then two years later it got built.
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That's not.
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That was not what I wanted.
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I wanted to see my impact and I wanted to see my impact beginning to end, not throw it over the wall and then never get to see what it looked like.
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So I figured out right away that construction is what I wanted to do.
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And no, my road is a spaghetti disaster and it's.
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I wouldn't trade it for anything.
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You know, you meet different people, you go different directions.
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You figure out I like this, I don't like that.
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I measured in everything for one semester.
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You measured in everything.
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Okay.
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So first I want to know cause I like, I'm into dancing what you're a dance instructor.
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Was it a particular style?
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Was it ballroom?
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Yeah, no, it was jazz and tap and I will only admit this to you.
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Clog.
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Okay, how embarrassing is that Country.
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Western tap shoes, clog.
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I think it's you know.
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I don't tell anybody, since we're making confessions here.
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I will watch clog videos.
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Business Jason's whole podcast making confessions here I will watch clog videos.
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Business podcast deep confessions with jesse.
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He'll pull it out of you and I've always had this thing in my mind.
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It's still.
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It may be it, I wouldn't even say it's a bucket list item, but I've always, always admired tap dancing, like just.
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There's some super cool folks I've seen out there amazing okay.
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So now you know this, and I think the listeners out there know, there's always these weird things that don't seem connected, but there are connections and so now you know you talked about the squiggly path of your life.
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Oh, yeah, yeah.
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What are some of the connections to the thinking or the approach to learning and teaching dance and the things that you've experienced over the years?
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Yeah, I think it's understanding how to communicate on different levels.
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If the person or the student is not getting it, you have to be able to try to bring it into their focus.
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Right, and I think that's what a good coach, a good educator, a good dance instructor, it doesn't matter Right, you have to learn how to talk on different levels and don't talk down to people.
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I hate that.
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This means talking and meeting someone on a level that they're going to get it.
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For me, it's always the joy of the light bulb.
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Like you, you called out your family member at the beginning, right, he had a light bulb moment.
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That's what that was.
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That's why we do this.
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When you see someone get it and find the satisfaction of I get it.
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Finally, I understand you said it in a different way and I get it.
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And for me, that's what gets me out of bed every day.
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It's finding someone to reach that's going to get it.
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And for me, that's what gets me out of bed every day is finding someone to reach that's going to get it and have that light bulb moment, because those are moments that stick with them forever and then that changes their spaghetti path, right, so I love that you point out, like in teaching dance, like you got to figure out what is the flavor that the learner needs and, more importantly, how you connected it to its value in the professional space, like universally valuable, when you have that skill to be able to adjust and say, oh, it's not them, it's me.
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It reminds me of a saying one of my coaches said if the learner hasn't learned, the teacher hasn't taught.
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Oh, I agree.
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Now that's not to say that the learner doesn't have some responsibility in the situation.
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But in order to hold myself to a high standard of quality, if I hold myself to that level of ownership to say they're not learning because I haven't taught, I need to augment, adjust, tweak my communication, whatever it is my delivery, so that they can consume it and have that light bulb moment.
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Absolutely, I get asked all the time.
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oh, you have a piece of paper, yet you're an engineer.
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What a waste.
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You do construction oh, that just drives me nuts.
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Education is the one thing that's never a waste.
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Whether it's somebody teaching you how to insulate a pipeline in the field, or whether you're sitting in a classroom, it's not a waste.
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And I use my degree every day because then I can communicate with the A kids and I can call them A kids because I'm one of them.
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I wouldn't be able to communicate with them the way I am if I didn't have it, and I try to explain that to people.
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Nothing you do in your spaghetti path is ever a waste.
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Just pull that out of your brain and get rid of that right now.
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Say it again, sister.
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Right, I mean even your QCM class right.
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That made it so that you and I found common ground.
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I understood what you did.
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You understood what I did.
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You know, that day you might've been like oh geez, this is a drag, what a wait.
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But it's not.
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I mean, here you are, you know, decades later going oh yeah, yeah, I've done that thing, I know.
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I know what you do.
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Yeah, you know I never taught dance, but I was obsessive about salsa, dancing salsa and merengue, not merengue, salsa and bachata.
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I was at the studio four nights a week and then I was at the club two nights a week, learning what I learned from that.
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I learned a lot of things, but the things that are applicable in the squiggly line of success was when I'm leading, responding to the pressure or the lightness or whatever of the person I'm dancing with makes, for we got to maintain this connection.
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There's some push and pull that helps us do the maneuver and do the patterns and the lead, and if my intensity or gentleness is not tuned to that person, we're going to get disconnected and it's going to be wonky, which is very similar to what you said, but what I I think I've done, what I used to do early, early in my career, was everything was a fight, everything was a wrestling match where I was grabbing people and throwing them around.
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In working with quality control professionals and I'm going to expand that even further to folks that are in support groups, because I would say that quality is a support function, along with HR and safety and all the other things I've come across so many folks in those roles that are wrestling.
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My question to you is how important are interpersonal skills for QC professionals?
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Extremely important and we've about this being human right and being a good human and treating people like a human.
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That saying of you get more bees with honey right.
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Uh-huh.
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A QC that is a human on a site is useful and they will be seen as useful, and a QC that lands on the site as a dictator is a cancer and it's a cancer.
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Unfortunately, I have not found the magic sauce to change, and there are some of those folks that I did a post about this not too long ago.
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So, before you get to learn more about her, I want to give the LNM family member shout out.
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This one is for Mr Bernard.
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Bernard sent me this awesome message that lit up my day and I want to share it with y'all.
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Bernard said Jesse, this is awesome.
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Thank you very much.
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Being a part of this journey has made the world of difference in my professional and personal life.
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Glad I'm a part of it and will definitely continue to reach out and spread the word.
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So Mr Bernard is talking about emotional bungee jumpers, which he's been a part of for almost a year, and obviously it's helping him.
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It's not just torture, but he went out of his way to let me know that it is having an impact on him.
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And so folks out there, lnm family members, take the time.
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If you give me like stars, I don't care how many stars, just give me some stars.
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Give me a review, send me a message.
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All of that thing is super meaningful to me because it helps me know that, hey, I'm not the only one listening to my episodes out there, and it gives me an excuse to celebrate you on a future podcast.
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They throw around how many years they have in the dirt.
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Right, it's this badge of honor.
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I don't need to learn anything because I know it all, because I have 40 years in the dirt.
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Oh, it just drives me crazy.
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And I've not yet found the magic sauce to turn all those folks' mindset around.
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That's a mindset that can be so detrimental for a project.
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It's so hard, it's so hard.
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It's got to be hard for the individual as well.
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They're miserable.
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If you talk to them they're miserable.
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Most of them have four divorces, they're playing child support, they don't have enough for a beer in the evening and you just look at them like you know.
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If you just change your mindset a little bit and just be a human, it'll change.
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So no, interpersonal skills are extremely important and approaching everything with open-mindedness and with curiosity like just because you've got 30, 40 years in the dirt doesn't mean your way's the only way.
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You know, there there may be a young buck.
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He may have boots that are so shiny clean you just want to go over there and step on them.
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But he may be fresh and he may look at something and go.
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Why are you guys doing that Instead of doing it this way, like he may change your whole world, like he could rock it.
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You know, but you got gotta have that mindset of listen.
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You gotta open your ears and listen because you never know when you're gonna meet the person that's gonna light ball moment for you, and so that really interpersonal skills are very important to a successful qc manager.
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Organization and interpersonal skills.
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If you got that, you can do it.
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You can do it.
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You could do a lot.
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I made lead foreman into QC managers.
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I've made engineers into QC managers.
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I have made pipe fitters into QC managers.
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Anyone can do this position if they have the right mindset and organizational skills.
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The rest of that we can teach.
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Now I want to do, maybe, some myth busting here.
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Oh yes, because, like you mentioned earlier, when people, you've had people in your life, tell you, like you have an engineering degree in your construction, what a waste, right.
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And then the.
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So that's myth number one.
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Myth number two is engineers don't have interpersonal skills.
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But clearly you do, and you I've worked with a lot of them that don't, yeah.
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And so how do you navigate that?
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Because there are a lot of people that are are binary.
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Yeah, I made more as a quality control manager than I ever did as an engineer, and so that's the number one money talks for a lot of people.
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So when people say what a waste.
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Yeah well you know, or I've got folks in my family that look at me and go oh, you're in construction.
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Oh yeah.
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Yeah, it's done really good.
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For me and my family it's done good.
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So money talks for a lot of people, and then for some people it's more than that.
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Hopefully for most people it's more than that.
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But normally as soon as I say I'd make more as a QC manager than engineer, they go what?
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Really that can't be.
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So that's usually how I start that conversation and then it's just it's what is your jammy jam right, it's what you enjoy doing, and when I've been in the industry, the young bucks always want to be a project manager Every time I interview someone well, my goal is to be a project manager.
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That's what I want to be, and I always tell them, even when I own my own company you'll be back If you go, do that, wear that hat and then you come back to my office in a year or two and you tell me you're done being a babysitter and that you want to be a QC manager, and we'll talk again and I'll tell you, 95% of those boys and girls, they come back and they want to be a QC.
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I think that's where it's at.
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Yeah, there's like an unearned status given to the title of engineer and project manager, Like I would well, I'm a field guy so one of the jobs I had it was a new position to the company and so they didn't have it technically in their system yet and so they classified me as a project manager internally and I was like y'all need to change that title because I'm about to quit.
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I one thing I never want to be.
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I'm not one of those, but it not that's.
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It's because I have a lot of biases and I've worked with a lot of project managers that made my life miserable.
00:17:15.943 --> 00:17:19.055
But I also appreciate, like that job, that work.
00:17:19.055 --> 00:17:24.505
You got to love it because that's not sexy high status.
00:17:24.750 --> 00:17:25.391
No, everything.
00:17:25.391 --> 00:17:29.876
Whether you're a super or a PM, or whether you own a company, it's risk versus reward, right.
00:17:29.876 --> 00:17:36.645
You have to weigh what kind of effort and risk you're willing to do for what kind of reward.
00:17:36.645 --> 00:17:39.739
And that's a personal choice that no one can really make but you.
00:17:40.151 --> 00:17:40.372
Yeah.
00:17:40.372 --> 00:18:00.086
So on the idea of risk versus reward, why in the world would you start a construction company, since the reward financial reward of running a construction company is like pennies in turn compared to the amount of damn effort and pain and struggle you have to experience?
00:18:00.509 --> 00:18:02.377
I was young and naive no, just joking.
00:18:02.377 --> 00:18:06.199
Ok, let's do this, it'll be fun.
00:18:06.199 --> 00:18:09.119
So I did federal construction at my company.
00:18:09.119 --> 00:18:14.583
We did commercial and fed, but we were mostly federal because we were in the SBA's 8A program right.
00:18:14.583 --> 00:18:27.795
So at the time when I started my construction company we had heard from those on the Hill that they were going to treat the girl card or the WOSB like they were treating the 8A program of the SBA.
00:18:27.795 --> 00:18:42.539
And what that means is that customers could sole source to you with that kind of federal contract and it's true they have the power to do that but the contracting officers are not using the WSB or the EDWSB yet.
00:18:43.141 --> 00:18:47.035
Started it thinking that it was going to be a really easy transition.
00:18:47.035 --> 00:18:50.383
I had been along the front range in Colorado for many years.
00:18:50.383 --> 00:19:03.614
My name was well known along all the federal bases, thought that it was going to be like everything in life, so much easier than it really is, and it took years to get the portfolio under my flag.
00:19:03.614 --> 00:19:08.103
They knew me, but I had not done any projects under my company name, my flag.
00:19:08.103 --> 00:19:12.753
It was painful and it was hard and it was a lot of learning curve.
00:19:13.134 --> 00:19:14.156
I wouldn't change it.
00:19:14.156 --> 00:19:16.631
I have a lot of people ask me now I wouldn't change it.
00:19:16.631 --> 00:19:19.597
I did so much personal growth and so much.
00:19:19.597 --> 00:19:25.679
I mean I don't think they should give companies to people as much as they allow people to have their own company.
00:19:25.679 --> 00:19:29.537
I started, I was an engineer and I had been in the industry for a lot of time.