July 11, 2024

Transforming Careers and Lives: Lessons from Harold MacDowell, Former CEO of TD Industries

Discover the secrets to achieving a harmonious work-life balance while enjoying your profession with insights from Harold MacDowell, former CEO of TD Industries. Harold shares his compelling journey from a small-town upbringing in Oklahoma to leading a major organization, emphasizing the power of consistency and positive influence both at work and home. Hear firsthand how a supportive work environment can positively impact family dynamics and personal fulfillment, as Harold reveals his transition to a more balanced life post-retirement.

Journey with us through the highs and lows of navigating a career in mechanical contracting, starting from Harold's challenging experiences at Southern Methodist University to his rise in the ranks at TD Industries. Learn about the importance of efficient and budget-conscious building, and listen to the pivotal moments and valuable lessons learned from mentors and colleagues along the way. We also explore the technological evolution in construction, from the early days of computers and mobile phones to the contemporary use of AI, and how these advancements have reshaped professional experiences in the industry.

Gain profound insights into leadership, mentorship, and goal-setting essential for professional growth. Harold shares stories about the impact of positive management, the significance of consistent feedback, and the benefits of nurturing a healthy workplace culture. Discover the art of setting written goals and the importance of growing others to advance one's career. This episode is brimming with practical advice and personal anecdotes, ensuring a rich learning experience for anyone aiming for long-term success and personal fulfillment in their professional journey.

Connect with Harold at:
https://www.linkedin.com/in/harold-macdowell-0ab834/

Let Primo know youre listening:
https://depthbuilder.bio.link/

Get on the path to Becoming the Promise You are Intended to Be
https://www.depthbuilder.com/books

Chapters

00:00 - The Impact of Work-Life Balance

04:03 - Navigating Career Challenges and Technology

12:20 - Leadership, Technology, and Growth

25:33 - Promoting Feedback in Workplace Culture

35:22 - Developing Mentorship Programs for Career Growth

42:59 - Goal Setting for Success

49:55 - Promotion Through Growing Others

Transcript
WEBVTT

00:00:00.020 --> 00:00:03.245
You like the people you're working with, you enjoy what you do.

00:00:03.245 --> 00:00:09.425
I mean, that has a huge ripple effect when you get home at night, because you don't go home and kick the dog, you go home and pet your dog.

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You go home and you're a better coach or you're a better father or a better mother, and that has a ripple effect down to the next generation and the next generation.

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So, no matter where you are, how high you want to go in your responsibilities or the size of your business, I think that realizing that consistency at home and at work is a really important thing if you're going to spend the majority of your life there because you will.

00:00:34.209 --> 00:00:34.970
We do right.

00:00:34.970 --> 00:00:44.694
We spend most of our waking hours 50 to 60 hours a week right what is going on?

00:00:44.713 --> 00:00:45.835
l L&M family.

00:00:45.835 --> 00:01:02.871
I have a super awesome special guest, a person that's had tremendous impact in my life, personally and professionally, and if this is your first time, you're about to pick up on some cheat codes and real life experience on the less than straight way to success.

00:01:02.871 --> 00:01:05.507
So I'll tell you a little bit about who we're talking to.

00:01:05.507 --> 00:01:08.289
We are going to be talking to Mr Harold McDowell.

00:01:08.289 --> 00:01:21.183
As I mentioned, he played a huge role in my professional development and me as a human being, and something a lot of people don't know or couldn't know because they weren't there is.

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He played a huge role in me understanding, wrestling with and coming to terms with the concept of servant leadership, and he's also guilty like the number one accomplice in terms of me producing content, having the podcast out there, because he helped me buy my very first computer, which is really important moment in my life that I want to make sure we don't forget about that, and so, anyways, we're going to get to talk to Harold here in a minute, but I want to give a shout out to the L&M family member first, and this shout out goes to Ms Claudia Garcia.

00:01:55.170 --> 00:02:00.171
Ms Claudia, love you supporting and being a part of this experience.

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Claudia says, jesse, looking for perfection and feeling defeated when I'm pushed to sacrifice quality over quantity makes me feel like there is simply not enough of me to go around.

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And she goes on to say my post and the no BS tribe have helped her incredibly.

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And so, claudia, I appreciate you sharing that Incredibly.

00:02:22.703 --> 00:02:23.824
And so, claudia, I appreciate you sharing that.

00:02:23.824 --> 00:02:31.973
More importantly, I'm super happy that you're getting some kind of personal value out of the post and out of the no BS tribe and folks, y'all can find out.

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No BS with Jen and Jess will be live streaming.

00:02:34.135 --> 00:02:39.722
So enough of that, let's get to meet one of my heroes.

00:02:39.722 --> 00:02:46.370
This is almost surreal for me, because it's a little weird to be speaking to you one-on-one, harold, even though we've had one-on-one conversation.

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How are you doing today?

00:02:47.731 --> 00:02:47.912
Doing?

00:02:47.951 --> 00:02:48.532
good man.

00:02:48.532 --> 00:02:50.836
It's good to be with you, Looking forward to it.

00:02:51.780 --> 00:02:53.867
Yeah, so, so excited.

00:02:53.867 --> 00:02:59.092
So what are the secret juicy things that people need to know about you, Harold?

00:02:59.561 --> 00:03:01.709
You didn't save the softballs at all, did you?

00:03:01.709 --> 00:03:04.128
You throw the fastball in right away.

00:03:04.128 --> 00:03:07.562
So my story, just to give you a little background.

00:03:07.562 --> 00:03:09.426
I grew up small town Oklahoma.

00:03:09.426 --> 00:03:14.445
I'm an Hokie from Muskogee, went to high school in Arkansas, found my way down to Dallas.

00:03:14.445 --> 00:03:15.909
That's how I found the industry.

00:03:15.909 --> 00:03:19.204
It was a long journey, had a lot of twists and turns in it.

00:03:19.204 --> 00:03:33.747
I mean even to this day, as I'm moving in my fourth quarter of life, having retired from TD this year, and I'm still trying to stay focused and true to my mission, which is helping other people grow and having a positive impact on those around me.

00:03:33.747 --> 00:03:35.670
So I'm having fun with that.

00:03:35.670 --> 00:03:45.068
But it's been an interesting transition to walk away from over 40 years of 50 to 60 hour a week work and think about doing what you want to do?

00:03:51.020 --> 00:03:51.701
Yeah, a hundred percent.

00:03:51.701 --> 00:03:53.645
So, Harold, you were the CEO of TD Industries and you've retired fourth quarter of life.

00:03:53.645 --> 00:03:53.947
I like that.

00:03:53.947 --> 00:03:57.502
I have a friend, Holly, who says she's in the third half of her life.

00:03:57.502 --> 00:04:02.480
I know that's not mathematically accurate, but I know exactly what you're talking about.

00:04:02.480 --> 00:04:04.366
But you started in Oklahoma.

00:04:04.366 --> 00:04:06.330
So high school, Oklahoma, I think.

00:04:06.330 --> 00:04:07.353
You went to SMU.

00:04:07.353 --> 00:04:14.969
Did you have a cheat sheet or the answer sheet that said do these things, Harold, and you'll be the CEO and retire and do amazing things.

00:04:15.050 --> 00:04:15.531
No way.

00:04:15.531 --> 00:04:20.110
No, I mean, I don't know that anybody has that much of a long view.

00:04:20.110 --> 00:04:35.790
I just, I mean, I did well in school and I worked hard, but you know, I thought I was pretty smart coming out of Arkansas high school and I got down to Dallas and everybody was smarter, so that was kind of one of the early wake up calls that I had.

00:04:35.790 --> 00:04:42.646
I mean, the only reason I got to come to SMU was because I got a scholarship that enabled me to come down here, but it was a, it was an eye opener.

00:04:42.646 --> 00:04:58.141
I thought I was top of my class and when I got here everybody was top of their class and so the game got, the bar got raised, and I think that happens to all of us in life at different points and you grow right, your peers and your competition changes.

00:04:58.141 --> 00:04:59.442
The bar keeps moving.

00:04:59.442 --> 00:05:02.903
So and that that's good, I that's a good thing.

00:05:03.305 --> 00:05:20.117
So when you like that first clash of being I imagine it was, or rather I'm envisioning like big fish, big guy on campus and showing up with that and then saying, oh my goodness, like this is, how did you cope with that?

00:05:20.117 --> 00:05:25.266
Because I imagine it's one of those experiences that replayed over and over that Cause I imagine it's one of those experiences that replayed over and over.

00:05:25.266 --> 00:05:26.687
So, like, first time, what was?

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How did you come to terms with that and reconcile?

00:05:29.290 --> 00:05:33.735
I got to elevate my game after being at the top of the game.

00:05:39.401 --> 00:05:46.074
Yeah, I think initially, you know, small town Oklahoma and Arkansas gets to the big city where the girls are all pretty and I had a lot of fun to flash all the way back, I mean I almost flunked out.

00:05:46.074 --> 00:05:48.627
I mean I had a very difficult freshman year.

00:05:48.627 --> 00:05:52.500
I had a whole lot of fun, but I lost my scholarship.

00:05:52.500 --> 00:05:56.449
And I remember going home and my dad telling me you know, you blew it.

00:05:56.449 --> 00:06:01.730
You know, maybe you can go up to university of Arkansas with all your high school buds, but you're not going back to Dallas.

00:06:02.060 --> 00:06:14.149
And then one morning we hadn't been talking for about 10 days and one morning at the breakfast table he was reading the paper and the paper came down and he said do you want to go back to Dallas?

00:06:14.149 --> 00:06:16.196
And I said sir, yes, sir.

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And he said well, then you need to meet me down at the first national bank this morning at nine o'clock.

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And the paper went back up.

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He folded it up and he just walked out and I remember running in there to talk to my mother and I said she said well, what was your answer?

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I said sir, yes, sir.

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She said, well, you better get your ass in the shower and get moving because you don't have much time, and so when I thought I mean I was at the bottom right, I mean I thought I'd lost everything.

00:06:42.324 --> 00:06:46.310
Life didn't look good from where I sat as a young person.

00:06:46.310 --> 00:06:57.281
But I walked in the bank and he made me sign student loans for about two times what I lost and my grades shot straight up, because now you were carrying the bag, huh yeah.

00:06:57.401 --> 00:06:59.267
Yeah, so I hope it's a.

00:06:59.267 --> 00:07:07.730
I mean, everybody has challenges and transitions in life, but it was one of my first big ones, where you kind of turn lemons into lemonade, right, and get after it.

00:07:07.730 --> 00:07:10.194
And how do we recoil from this setback?

00:07:10.194 --> 00:07:11.642
My grades shot straight up.

00:07:11.642 --> 00:07:24.728
That's how I started working part-time while I was going to school and holding my grades up and that's how I found the industry and I started working for one of TD's competitors while I was at SMU and that's how I found the mechanical contracting business.

00:07:25.067 --> 00:07:28.514
And so what was it about this business that?

00:07:28.913 --> 00:07:29.754
drew you in.

00:07:29.754 --> 00:07:32.286
I think it's the same thing that draws a lot of people in.

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Right, we're builders at heart.

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We like constructing things and I always liked playing Legos and building tree houses and building things right Box cars, anything that had a build component to it.

00:07:44.810 --> 00:07:50.134
So I fell in love with that and got to work on some neat projects, just like you have right.

00:07:50.134 --> 00:07:58.084
I mean, it's fun to be able to drive around town and point and say we helped build that and they're everywhere in all the cities that we've worked in.

00:07:58.084 --> 00:08:21.615
Being a part of that and being a part of the built environment and creating schools, hospitals, laboratories, data center, stadiums Having an opportunity to work on that type of stuff is exciting and I fell in love with the business and that's why I stayed and I was lucky enough to find a company where I could keep growing and 39 years at TD, 19 years as a CEO it was a wild ride.

00:08:22.017 --> 00:08:22.819
A wild ride.

00:08:22.819 --> 00:08:35.941
So 20 years of your tenure with TD were pre-CEO years and like official job, when you were like started getting the paycheck because they did paychecks back then, right Was it?

00:08:35.941 --> 00:08:37.346
Project manager.

00:08:37.908 --> 00:08:38.629
No, is that how?

00:08:38.629 --> 00:08:40.267
I was an almost project manager.

00:08:40.267 --> 00:08:42.195
I was an assistant project manager.

00:08:42.638 --> 00:08:51.673
Okay, or as they call an ass PM, right, yeah, and I just latched on to the guys and gals that understood the business and started asking tons of questions.

00:08:51.673 --> 00:09:04.769
I was lucky enough to be at a job site with some really experienced foremen and superintendents and I spent a lot of time in the field asking them to show me how do you do this, because they were the masters and I knew nothing.

00:09:04.769 --> 00:09:10.441
I could keep track of the money, right, I could keep track of the budgets, but that's not where the sauce is made.

00:09:10.441 --> 00:09:16.221
The sauce is made and making real work, building things and doing it on time and on budget.

00:09:16.924 --> 00:09:23.149
Yeah, that's the thing, like you can build it, but if it's over budgeted and over schedule, that's not a whole lot to celebrate.

00:09:23.149 --> 00:09:28.546
When people ask me if I've been a project manager, I'm like, how dare you?

00:09:28.546 --> 00:09:29.589
I don't have.

00:09:29.589 --> 00:09:49.460
I'll say the role that title of project managers is not high on my list in terms of roles that I appreciate, and it's because the majority of the people that I've interacted with in those roles demonstrated very little appreciation for what it took to get the work done.

00:09:49.539 --> 00:09:51.368
Those are bad project managers, right?

00:09:51.368 --> 00:09:59.687
I mean those are project managers that don't understand and appreciate their field partners that's how I grew.

00:09:59.687 --> 00:10:01.866
Right Is creating successful projects.

00:10:01.866 --> 00:10:03.326
You've got a team with your partner.

00:10:03.326 --> 00:10:07.827
You've got to lock arms and make it happen in order to make these things come together.

00:10:07.827 --> 00:10:10.368
So I'm sorry you had some difficult ones.

00:10:10.368 --> 00:10:11.645
We've all been there, right?

00:10:12.221 --> 00:10:15.971
Well, but you gained that understanding and appreciation.

00:10:15.971 --> 00:10:29.390
I know that some of the L&M family members almost PM or APMs or PMs and may be struggling and feeling or dealing with somebody like me that would take any opportunity I could to jab them in the ribs.

00:10:29.390 --> 00:10:44.269
But in terms of gaining, developing that appreciation for the relationships and the people doing the installation with their hands, what kind of guidance would you offer them to like get off center and build those relationships?

00:10:44.830 --> 00:10:58.147
Ask questions, ask tons of questions right, show some appreciation for working in a hundred degree environment right and trying to make this stuff happen, collaborate and, I think, just work hard.

00:10:58.147 --> 00:11:00.219
I was never the first person to leave the job.

00:11:00.219 --> 00:11:06.610
I was always one of the last persons to leave the site and I think when they see you working hard, they see you asking questions.

00:11:06.610 --> 00:11:09.365
That's when the magic begins and that's how you learn.

00:11:09.365 --> 00:11:12.610
You got to put in the time and you've got to be a sponge.

00:11:13.701 --> 00:11:16.671
So you got into the industry.

00:11:16.671 --> 00:11:17.865
I'm imagining.

00:11:17.865 --> 00:11:20.008
Well, I don't, I'm not, I don't have to imagine.

00:11:20.008 --> 00:11:26.282
I know iPads weren't a thing, iphones weren't a thing, right, email was email a thing?

00:11:26.282 --> 00:11:27.243
Well, it wasn't a thing.

00:11:27.263 --> 00:11:34.988
Yet no, we had paper drawings and we had mylar vellum and then we had just paper out the wazoo yeah.

00:11:35.008 --> 00:11:36.448
There was no digital model.

00:11:37.009 --> 00:11:37.690
Oh my God.

00:11:37.690 --> 00:11:48.135
Yeah, I remember we used to build a box with the light in it and do overlay with plans on top of that to say, oh okay, there might be a conflict here.

00:11:48.135 --> 00:12:19.494
Yeah, we're short of rain For sure Now, but through the arch of your career, there's been some tremendous, like gigantic shifts in terms of thinking and also technology, and so I'm wondering would you say that you were like on the leading edge of those things, or you were kind of the frozen middle, or maybe I don't know, let me see if it works how would you rate yourself in terms of championing and adopting change and technology?

00:12:20.000 --> 00:12:23.989
One of the first people to have a computer, a laptop, a TD.

00:12:23.989 --> 00:12:43.207
We had them in Dallas at Special Project and I think we're also one of the first teams to have a bag phone right To carry these phones around on like a backpack, almost right, and it looked like a briefcase, a soft-sided briefcase, and that was the phone in it and we used it to send somebody.

00:12:43.207 --> 00:12:54.371
If it was a hard bid, like a public job, right, they would go down to the site and they would wait there while we calculated the numbers and then you would phone the number in and they would write it on the piece of paper and turn it in an envelope.

00:12:54.371 --> 00:12:57.480
So it was before fax machines and before email.

00:12:57.860 --> 00:13:02.053
But I think I think TD has done a good job of trying to stay on the technology curve.

00:13:02.053 --> 00:13:09.827
It has risks, yeah, oh yeah, it has a lot of risks and it doesn't all work out and some of it can be very painful when you're first putting it in place.

00:13:09.827 --> 00:13:13.559
But we'd have to keep embracing that 100%.

00:13:13.559 --> 00:13:15.740
I'm playing around, probably just like you are right.

00:13:15.740 --> 00:13:24.009
I'm playing around with AI and I'm trying to see you know what is this artificial intelligence stuff and how could it maybe make my life a little simpler.

00:13:24.009 --> 00:13:28.663
It's very interesting, it's yes, it's a huge.

00:13:29.524 --> 00:13:37.799
I'm sure I'm under utilizing the capacity that AI has, but the little bit that I'm using huge time saver.

00:13:37.799 --> 00:13:51.986
I just think of all the application that I could have used the thing over my career and save myself hours, or not just save myself hours but deliver a better value service.

00:13:51.986 --> 00:13:55.134
So, example I don't like doing meeting minutes.

00:13:55.134 --> 00:14:06.150
I'm not going to send out paragraphs and sentences, but there's AI that'll record the conversation, summarize it and produce meeting notes.

00:14:06.150 --> 00:14:07.280
Exactly Like.

00:14:07.280 --> 00:14:08.441
Come on, like.

00:14:08.441 --> 00:14:11.279
Who wants to be tracking meeting minutes and sending them out?

00:14:11.279 --> 00:14:18.313
If I can press a button and hit send and my clients think I'm smarter, I'm winning, exactly.

00:14:19.684 --> 00:14:21.511
I can create documents for you too, right?

00:14:21.511 --> 00:14:28.950
I mean, you know, create me a Word doc that does this, and then you can get a this, and then you get a draft that then you can play with and edit oh, my goodness.

00:14:29.731 --> 00:14:39.904
And so, through your carissa, assistant pm project manager, what were the signals that you could see when it was like, okay, it's time for me to make another jump in my you?

00:14:39.924 --> 00:14:53.399
know, I think some of them are kind of slap you in the face and I think in the late 80s I had been, I'd been working at TD for a couple of years and we'd built a big project in Dallas called the Crescent and it was one of the biggest jobs TD had ever worked on.

00:14:53.399 --> 00:14:57.572
I was like third fiddle on the project management team, learning and growing.

00:14:57.572 --> 00:15:04.374
But anyway, when the savings and loan crisis came and the banking crisis came, the cranes came down and new construction was stopping.

00:15:04.374 --> 00:15:11.481
I mean, there was not new construction work and not enough for everybody, but we had started doing existing buildings.

00:15:11.481 --> 00:15:16.341
We had started doing more tenant finish and more renovations and more things like that.

00:15:16.341 --> 00:15:22.609
And so everybody that was doing new construction nobody wanted to do special projects as we call it now.

00:15:22.609 --> 00:15:24.335
Back then we call it tenant finish.

00:15:24.576 --> 00:15:28.768
I went out at whole hog and we started getting better margins and we started making money.

00:15:28.768 --> 00:15:37.043
And then we renamed it right, we renamed it special projects and next thing you knew we were making more money than the new construction guys in Dallas.

00:15:37.043 --> 00:15:39.208
And then we had everybody's attention.

00:15:39.208 --> 00:15:46.732
So what everybody thought was a crap market or crap business into something that looked really good, especially in difficult times.

00:15:46.732 --> 00:15:52.631
So be careful where you know that you lock yourself in too hard in this industry to just big work.

00:15:52.631 --> 00:15:53.092
Right.

00:15:53.092 --> 00:15:58.567
There's a whole virus industry that is about existing buildings and renovations and replacements.

00:15:58.567 --> 00:16:02.955
That, I think, is really exciting work and breathing new life into old structures.

00:16:02.955 --> 00:16:11.744
Work and breathing new life into old structures I find really energizing, especially when you look at some of these things people are working on today, like the Alamo and some of the old buildings around San Antonio.

00:16:12.505 --> 00:16:14.871
Texas is not that old, but we're starting to get there.

00:16:15.500 --> 00:16:17.164
Yeah, well, you mentioned San Antonio.

00:16:17.164 --> 00:16:23.543
So I got to meet you in person in San Antonio at job reviews.

00:16:23.543 --> 00:16:32.572
So I was still working for TD at the time and would do these job reviews, which for me and it changed over the cause I was there for 17 years with TD.

00:16:32.572 --> 00:16:37.731
Sometimes the job reviews were like I looked forward to them and I got a lot out of them.

00:16:37.731 --> 00:16:48.211
Sometimes it felt like it was time for me to go and take my beating right, like that's just what it felt like and it just it kind of depended on the job and the people in the room.

00:16:48.211 --> 00:16:51.107
But early on I think I was still a foreman.

00:16:51.107 --> 00:16:53.888
Yeah, oh, I was absolutely a foreman.

00:16:54.019 --> 00:16:56.548
Ut Health Science Center Hot place to work.

00:16:56.548 --> 00:17:02.605
You were in in the job review and it was like, oh, my goodness, what is going on?

00:17:02.605 --> 00:17:05.809
I think you weren't in the CEO role yet and so it was.

00:17:05.809 --> 00:17:11.496
My point is I didn't know what to expect because we had Harold from Dallas coming right.

00:17:11.496 --> 00:17:20.593
It was a big deal, and so I'm just expecting to get yelled at and berated about how poorly I'm performing.

00:17:20.593 --> 00:17:23.051
And that was it why you thought I was there.

00:17:23.051 --> 00:17:23.859
What's that?

00:17:23.859 --> 00:17:25.063
That's why you thought I was there.

00:17:25.063 --> 00:17:26.567
What's that that's why you thought I was there.

00:17:26.567 --> 00:17:30.367
Yes, right, but that's kind of the point here is the way you led.

00:17:30.779 --> 00:17:39.458
The way I experienced your leadership shifted something in me like, oh, it can be done differently because you did it differently.

00:17:39.458 --> 00:17:42.672
The project was a pain, but we were looking at problems.

00:17:42.672 --> 00:17:47.049
What I remember is okay, there's some things, the decisions that we need to make.

00:17:47.049 --> 00:17:50.837
There's some problems we need to have plans to address.

00:17:50.837 --> 00:17:53.631
Where are we today and how are we going to get there?

00:17:54.392 --> 00:18:00.107
Which was dramatically different than not just what I experienced, but what a lot of people experience in the industry.

00:18:00.107 --> 00:18:05.326
Where the check-ins are, you failed, do better, scream and shout yeah.

00:18:05.326 --> 00:18:07.273
And that wasn't your approach and all of it.

00:18:07.273 --> 00:18:09.785
I was like this is this dude's awesome?

00:18:09.785 --> 00:18:11.789
Like what is, what is this thing?

00:18:11.789 --> 00:18:19.016
It was the servant leadership I think that I saw you demonstrating, but it was a totally different thing for me.

00:18:19.016 --> 00:18:31.872
Anyways, and consistently over years, you operated that way, and so I know you've had to deal at every level like underperformance, financial failures and these sorts of things.

00:18:31.872 --> 00:18:43.240
What I'm curious to know is like how did you build the skillset to stay focused, be hard on the process and support and nurture the people?

00:18:43.240 --> 00:18:48.839
Right, because I'm guessing that you may have had like a nuclear meltdown or two in your career, at least once.

00:18:49.121 --> 00:19:00.347
Oh yeah, I mean, we've had some horrible projects along the way, we've had some horrible business results at different times, but I've never found that screaming and shouting makes it any better.

00:19:00.347 --> 00:19:03.916
All I does is energize everybody's emotions where nobody stops.

00:19:03.916 --> 00:19:09.438
Everybody stops listening, and then you can't get clarity around, kind of where are we?

00:19:09.438 --> 00:19:13.733
What can we do in order to begin to improve the situation?

00:19:13.733 --> 00:19:15.518
What are the next actions we can take?

00:19:15.518 --> 00:19:19.296
So we all have to get on the same page, for where are we?

00:19:19.296 --> 00:19:20.247
How do we get here?

00:19:20.247 --> 00:19:25.125
But screaming and shouting is not going to give us any clarity about where we go next.

00:19:25.125 --> 00:19:27.550
And that's all the most important question.

00:19:27.550 --> 00:19:28.894
Right, okay, here we are.

00:19:28.894 --> 00:19:33.376
We may be up to our ass and you know what, but how are we going to get out of it.

00:19:33.396 --> 00:19:40.438
How are we going to make this customer happy or how are we going to get this building delivered on time or this floor finished on time?

00:19:40.438 --> 00:19:51.010
And it happens every day, every week, on thousands of sites across the US, hundreds of sites across TV, and there are no perfect companies and there are no perfect people.

00:19:51.010 --> 00:19:56.616
I mean, I'm sure somebody is going to listen to this podcast and say, well, harold screamed and shouted at me once.

00:19:56.616 --> 00:19:59.811
I hope those are not the ones that people remember the most.

00:20:00.232 --> 00:20:00.954
Yeah, definitely.

00:20:00.954 --> 00:20:06.494
Well, you know I mentioned it at the top of this conversation that you helped me buy my first computer.

00:20:06.494 --> 00:20:19.237
It's a huge thing that I think any human being needs to be aware of, and the thing I'm talking about is the impact you can have on somebody's life with a small decision.

00:20:19.237 --> 00:20:36.176
You have no, we really don't have any idea, because, harold, I'm pretty sure you didn't say I'm going to get this little troublemaker, help him get a computer so that he can start his own business and have a podcast and produce all kinds of content, right?

00:20:36.396 --> 00:20:38.852
Like no, but I'm sure it turned out that way.

00:20:39.365 --> 00:20:40.490
Yeah, I'm glad it did.

00:20:40.490 --> 00:20:43.393
Thank you, I mean, it was really a situation.

00:20:43.393 --> 00:20:46.611
I think it was Derek, oh, I keep forgetting his name.

00:20:46.765 --> 00:20:48.211
Anyways, Derek was an electrician.

00:20:49.787 --> 00:20:52.691
He had the laptop on site, he started showing me Excel.

00:20:52.691 --> 00:20:59.066
I think I was taking night classes at the time and I learned that you could do formulas on this thing that was called Excel.

00:20:59.066 --> 00:21:00.553
I was like, oh my God, this is magic.

00:21:00.553 --> 00:21:06.913
And so I asked Derek, can I use your computer in the morning and in the evening, like when the guys were gone?

00:21:06.913 --> 00:21:10.332
And he's like, yeah, sure, and somehow that made it.

00:21:10.392 --> 00:21:14.086
We were talking about it and you heard you're like, why are you doing that late or early?

00:21:14.086 --> 00:21:16.192
I'm like because I don't have a computer.

00:21:16.192 --> 00:21:22.348
And she said well, if you go get a computer, I'll give you X amount of dollars back.

00:21:22.348 --> 00:21:26.316
I was like done and that, like that.

00:21:26.316 --> 00:21:41.150
That there alone shifted my trajectory of what I thought my career was going to be, cause at that point in time I just wanted to be the awesomest foreman in San Antonio and be and that's it Like I was happy to accomplish that.

00:21:41.150 --> 00:21:52.209
You entered, your action, introduced me to access a tool, to access new learning and serve in a different manner, which again totally opened a new landscape.

00:21:52.249 --> 00:21:53.252
Go back for just a second.

00:21:53.252 --> 00:21:57.527
The reason I think you got that break is because you were focused on learning.

00:21:57.527 --> 00:22:05.352
You were putting in the time in the evenings and in the mornings on your time to learn, and that was what caught my attention.

00:22:05.545 --> 00:22:13.913
Here's a foreman in the field that is eager to learn how to use a computer, learn how to use new software tools right At the time it was rare.

00:22:13.913 --> 00:22:19.458
Your own actions is what made me want to help you get a leg up and keep going Right.

00:22:19.458 --> 00:22:28.640
So I think it's back to this concept of lifelong learning and showing people that you want to keep learning, asking lots of questions, not being afraid to ask dumb questions.

00:22:28.640 --> 00:22:33.777
You mean you can't ask the same question three times, right, that probably won't work.

00:22:33.777 --> 00:22:39.334
But lifelong learners find people that want to help and I think you're a great example of that.

00:22:39.714 --> 00:22:40.477
Thank you, Harold.

00:22:40.477 --> 00:22:43.314
So I mean, I think that's a key point, right?

00:22:43.314 --> 00:22:48.317
A key takeaway for folks is continue learning, put yourself out there.

00:22:48.317 --> 00:22:49.969
What are some of the other?

00:22:49.969 --> 00:22:59.875
Well, here's a fun one Like what are some of the surprising lessons you picked up on along the way, and maybe particularly the ones that came out of dark times?

00:22:59.875 --> 00:23:14.346
It's easy to feel like when I'm in a dark period, a dark season, that it's a total waste, but for me anyways, the lessons I'd learned in those dark seasons were like the deepest, most impactful lessons I agree.

00:23:14.567 --> 00:23:22.152
I think that none of us like to be in difficult places, with whatever life circumstances or work circumstances we find ourselves in.

00:23:22.152 --> 00:23:34.373
But I've found, like you just described, that's where the biggest growth comes, and when you look at organizations or you look at teams, people grow the most in difficult circumstances.

00:23:34.373 --> 00:23:41.652
We don't really grow when things are all smooth and up and to the right as nearly as much as we do when times are tough.

00:23:41.652 --> 00:23:49.935
And so I think back over 40 years of TD and different down cycles we had in the business right, it wasn't always up and to the right.

00:23:49.935 --> 00:23:56.057
There were always some down cycles that we had to reset and regroup and learn and go again.

00:23:56.057 --> 00:24:00.653
So it's an oft-repeated adage right, what does not kill you will make you stronger.

00:24:00.653 --> 00:24:02.673
But it's all about how you react to it.

00:24:02.673 --> 00:24:04.951
And what are we really learning here?

00:24:04.951 --> 00:24:10.955
And I think some of the darkest times of my life, I mean look back later and yeah, there were gifts, there were a lot of gifts.

00:24:10.955 --> 00:24:19.048
Didn't see it at the time, maybe, but you feel like gifts, no, no, you feel like gifts, no, no.

00:24:19.048 --> 00:24:28.656
But I think you made a little point a little earlier about never underestimate the impact we all have on those that we're working with every day, and the importance of just being an encourager, an illuminator.

00:24:28.656 --> 00:24:46.166
There's a guy that I'm reading right now talking about being an illuminator, not a diminisher, and that's about encouraging people right, and that's about realizing that how you behave and how you react, and whether you're even smiling or frowning, has an impact on those around you.

00:24:46.166 --> 00:24:48.492
So our attitudes are contagious.

00:24:48.913 --> 00:24:53.953
I was still I don't know, it's probably my first 10 years with TD and I remember walking in the building.

00:24:53.953 --> 00:24:56.609
One day we had a wonderful receptionist in Dallas.

00:24:56.609 --> 00:24:59.816
Her name was Gail, and I remember walking in the building.

00:24:59.816 --> 00:25:02.521
One day we had a wonderful receptionist in Dallas, her name was Gail and I remember walking in the building.

00:25:02.521 --> 00:25:04.826
One day he says hey, gail, and she said hey, harold, and she said what's wrong with you?

00:25:04.826 --> 00:25:05.769
I said what?

00:25:06.731 --> 00:25:08.675
And I said why did you ask me that?

00:25:08.675 --> 00:25:14.194
And she says well, when, when you don't smile or when you're frowning, worries the rest of us.

00:25:14.194 --> 00:25:18.644
And she just kind of poked me right in the eye and just said you're not realizing.

00:25:18.644 --> 00:25:23.968
You know that people are always watching, especially once you get into supervision or you get into leadership.

00:25:23.968 --> 00:25:39.647
People are always watching and how and, as you said, how we react, how we encourage, how we illuminate others is so, so important because it sets the tone all around us and it doesn't matter whether you're in a little bitty team or a bigger team or a great big organization.

00:25:39.647 --> 00:25:41.493
People are always watching.

00:25:41.493 --> 00:25:42.455
It doesn't matter.

00:25:42.455 --> 00:25:46.915
I mean, at home, my kids are always, we're always watching, and they still are.

00:25:47.356 --> 00:25:54.436
Yeah, always taking the temperature, huh, you know, I think it's amazing because it's an area of my life that I've designed out.

00:25:54.436 --> 00:26:06.076
What I think is amazing is contributing in meaningful ways in business and also supporting a family, and you've done that in big ways right.

00:26:06.076 --> 00:26:10.432
Being the CEO of TD and having your family and growing kids and the whole thing.

00:26:10.432 --> 00:26:24.194
What are some takeaways that you would advise an aspiring CEO or C-suite professional Like, if you want to go there, here's some things that are important to make sure you're keeping everything healthy.

00:26:24.476 --> 00:26:29.278
I think one of the most rewarding things I was lucky to find TD Industries To work for.

00:26:29.439 --> 00:26:42.807
Any organization that understands that it's not just about the work or about the project, that if you want to have great organizations, you got to be able to hold talent together, you've got to be able to have people that want to come to work every day and do great things.

00:26:43.430 --> 00:27:07.511
And I think when organizations realize that what we teach in the workplace and how we behave in the workplace has a ripple effect far beyond the workplace and it can be generational, because a lot of people have worked at shit companies through the years and then they find an organization where they can actually be treated with dignity and respect and we're on most mornings I look forward to coming to work.

00:27:07.632 --> 00:27:12.570
Right, it's not all roses, but most mornings you can look forward to coming to work.

00:27:12.570 --> 00:27:15.930
You like the people you're working with, you enjoy what you do.

00:27:15.930 --> 00:27:22.834
I mean that has a huge ripple effect when you get home at night because you don't go home and kick the dog, right, you go home and peck your dog.

00:27:22.834 --> 00:27:32.173
You go home and you're a better coach or you're a better father or better mother, and that has a ripple effect down to the next generation and the next generation.

00:27:32.173 --> 00:27:46.253
So no matter where you want to, how high you want to go in your responsibilities or the size of your business, I think that realizing that consistency at home and at work is a really important thing If you're going to spend the majority of your life there.

00:27:47.506 --> 00:27:48.912
Cause you will, we do right.

00:27:48.912 --> 00:27:52.711
We spend most of our waking hours 50 to 60 hours a week.

00:27:52.852 --> 00:27:55.070
Right, I mean it's just, it's a lot.

00:27:55.553 --> 00:27:58.892
Yeah, yes, oh, man, I think it's a huge one.

00:27:58.892 --> 00:28:00.049
I agree in that.

00:28:00.049 --> 00:28:02.211
Be selective about who you're going to work with.

00:28:02.211 --> 00:28:03.912
That's pretty simple.

00:28:03.912 --> 00:28:18.529
If you give us a whiff of like the jerkiness, like the demeaning, dismissive type, find another boss, find another job, because that's not going to be fun, it's going to suck the joy out of your life Well before you go right, you that's not going to be fun.

00:28:18.549 --> 00:28:19.634
It's going to suck the joy out of your life.

00:28:19.634 --> 00:28:22.505
Well, before you go, right, you might give it a shot, you might try to influence them a little bit.

00:28:22.505 --> 00:28:29.490
I think we've all managed up sometimes and it's not out of the question that you can help an a-hole boss, you know, have a little awakening.

00:28:29.490 --> 00:28:41.594
I think it's important, before you're going to walk away, at least don't be afraid to give them some feedback, right, oh, afraid to give them some feedback, right, and oh yeah, okay, why not give some feedback?

00:28:41.594 --> 00:28:44.325
You're going to quit anyway, right, I mean, why not tell them, why do you lead us like such a jerk?

00:28:44.325 --> 00:28:47.311
Right, I mean, you don't make us while we're car, it does.

00:28:47.451 --> 00:28:52.752
And in today's environment, in the industry, right, people can walk out and have three job offers, I mean, just like that.

00:28:52.752 --> 00:29:03.299
So to your point, right, don't stick around with an organization that's being led incorrectly or being misled from the top, because that probably would be really hard to change.

00:29:03.299 --> 00:29:10.011
But I think so many times, even in bad organizations, you can have good teams, right, you can have good projects.

00:29:10.011 --> 00:29:28.598
And so I always I like Arthur Ashe, right, you know, start where you are and do what you can and may not change the whole enterprise, but if we can change our crew or we can influence our project right, and then maybe we can influence this general contractor to stop being such a head.

00:29:28.598 --> 00:29:30.925
But it just has amazing ripple effects.

00:29:31.346 --> 00:29:32.748
Yeah, Agreed.

00:29:32.748 --> 00:29:36.913
So managing, uh, I think that's a huge one because it's a high-risk activity.

00:29:36.913 --> 00:29:42.339
Or I'll say more clearly it feels like a high-risk activity.

00:29:42.339 --> 00:29:43.461
It's not.

00:29:43.461 --> 00:29:44.970
Let's talk about that.

00:29:44.970 --> 00:29:46.095
Why not?

00:29:46.095 --> 00:29:48.484
Why is it not a high-risk activity?

00:29:48.484 --> 00:29:48.946
If you're?

00:29:48.967 --> 00:29:50.151
going to leave anyway.

00:29:50.151 --> 00:29:51.315
What the hell?

00:29:51.315 --> 00:29:56.376
I'm always blown away by people that would quit because we're not perfect by any means.

00:29:56.376 --> 00:30:01.317
And then after they leave, they'd say, oh, it's because of this and this and this.

00:30:01.317 --> 00:30:03.132
I said, well, you never told anybody.

00:30:03.132 --> 00:30:04.911
How are we supposed to fix it?

00:30:04.911 --> 00:30:06.730
Right, you didn't give us a chance.

00:30:06.730 --> 00:30:12.273
And then a couple of years later they'd boomerang back in right when that guy's gone or something Right?

00:30:12.273 --> 00:30:14.388
But I would just encourage people.

00:30:14.388 --> 00:30:16.894
If you're going to leave anyway, take a chance.

00:30:16.894 --> 00:30:17.576
Just encourage people.

00:30:17.576 --> 00:30:19.499
If you're going to leave anyway, take a chance.

00:30:19.499 --> 00:30:22.727
You might help somebody and if you don't, you're going to find a different opportunity anyway.

00:30:22.727 --> 00:30:26.477
So, but I think a lot of people I don't know whether it's fear or whether it's, I just don't want to rock the boat.

00:30:26.477 --> 00:30:27.586
What do you think it is?

00:30:27.586 --> 00:30:29.087
Why do people not?

00:30:29.509 --> 00:30:31.230
I think there's two sides of the coin.

00:30:31.230 --> 00:30:42.673
I think on one hand, like the personal, it's self-preservation If I share, like excluding when I'm leaving, cause that's easy, right, I'm leaving you suck and I'm just going to let you have it.

00:30:42.673 --> 00:30:43.516
Right, you could do that.

00:30:43.516 --> 00:30:48.914
But it's just in the situation where I'm not leaving me.

00:30:48.914 --> 00:30:54.229
Pointing out the warts on the boss's face could get me in trouble.

00:30:54.229 --> 00:31:05.050
Right, it could, I will, I could lose favor and then deal with whatever repercussions may come from that, and I've experienced that right Now.

00:31:05.050 --> 00:31:14.613
On the other side of that coin, if we think about when, I think about leaders and organizations, it's how they respond to feedback.

00:31:14.613 --> 00:31:21.642
So a simple little example I hear a lot of people say they have an open door policy.

00:31:21.642 --> 00:31:26.875
I see a lot of people that have changed no offices.

00:31:26.875 --> 00:31:30.247
Now they've got cubicle open floor situation.

00:31:30.247 --> 00:31:34.173
That does not make an open door conditions.

00:31:34.513 --> 00:31:39.721
What makes that is people talking to people Right, Safety right.

00:31:40.722 --> 00:32:00.645
People have to feel safe and so if I share, if I go out of my, put myself at risk in giving feedback to my superiors, and their first response is to minimize it, dismiss it or, worse, bite my head off, chomp, or maybe not bite my head off, but take a bite.

00:32:00.645 --> 00:32:02.631
I'm never going to do it again.

00:32:02.631 --> 00:32:17.574
And so, yes, as an individual, I have a response and I know this because I learned how valuable, how helpful it is for me to tell people, leaders especially, that they have a stinky bag of poo that they think is awesome.

00:32:17.574 --> 00:32:24.856
I've learned because I've done it a bunch of times and they're like they had no idea, because nobody ever told them like, oh, but why don't we?

00:32:24.856 --> 00:32:29.056
Oh, because we've had other leaders take a chomp at our neck.

00:32:29.056 --> 00:32:30.548
It's like, oh, that's dangerous.

00:32:30.548 --> 00:32:31.413
I don't want to do that.

00:32:31.413 --> 00:32:41.612
I think, as leaders, we have a responsibility to develop the skill to gracefully receive feedback, and I think that's largely lacking.

00:32:41.865 --> 00:32:43.833
Make people feel safe to be able to tell you.

00:32:43.833 --> 00:32:47.792
It goes all the way back to the fairy tale the emperor has no clothes, right?

00:32:47.792 --> 00:32:51.758
Oh, it's even that cute, it ain't pretty, oh yeah.

00:32:52.440 --> 00:32:53.605
Yeah, a hundred percent.

00:32:54.006 --> 00:33:01.459
I think another, maybe another idea is if you're going to offer upward feedback or upward coaching, you've got to time it right.

00:33:01.459 --> 00:33:06.096
You've got to have a time when people are going to be open to it.

00:33:06.096 --> 00:33:07.469
Are you open to some feedback?

00:33:07.469 --> 00:33:08.511
Is this a good time?

00:33:08.511 --> 00:33:12.410
Nah, you're too busy today.

00:33:12.410 --> 00:33:13.753
Maybe another day?

00:33:13.753 --> 00:33:14.965
Yeah.

00:33:15.487 --> 00:33:40.605
Well, and I think the other thing, rather, I'm making a conclusion here in that you've always been ultra approachable, even back when I first met you in the job reviews, all the way to when you were CEO, flying around doing the huddles, the partner huddles Do they still call them huddles All partner meeting, all partner meeting, column huddles.

00:33:40.605 --> 00:33:41.587
All partner meeting, all partner meeting.

00:33:41.587 --> 00:33:56.055
Always ultra approachable and receptive to feedback, which I think is a graduated form of continuous learning, like lifelong learning, because there's a difference between receiving new concepts, new ideas and receiving feedback about me as a human being.

00:33:56.055 --> 00:33:57.037
Would you agree?

00:33:57.244 --> 00:34:02.557
Yeah, me as a human being or our company, what's going right or what's not going right?

00:34:02.557 --> 00:34:05.996
I think a lot of people are afraid to say this ain't working.

00:34:05.996 --> 00:34:09.152
You may think this is working, but this isn't working.

00:34:09.152 --> 00:34:10.597
Yeah, totally.

00:34:10.597 --> 00:34:15.512
I learned that skill from Jack Lowe Jr, and I think his dad was a natural at it.

00:34:15.512 --> 00:34:25.208
I was fortunate enough to work with some good role models, and when you can find good role models that you can learn from, latch on to them, be a spawn.

00:34:25.208 --> 00:34:26.472
Ask so many questions.

00:34:27.166 --> 00:34:34.731
So how did you go along making the decision in selecting those roles, role models, because I imagine you still do that today.

00:34:35.264 --> 00:34:36.911
Yeah, that's a great question.

00:34:36.911 --> 00:34:44.152
When I'm looking for role models or people that I can learn from in the fourth quarter, I'm not calling it retirement, I'm calling it rewirement.

00:34:44.152 --> 00:34:49.934
I'm rewiring and setting new goals, but I'm looking for people that know things that I don't know.

00:34:49.934 --> 00:34:54.516
I'm looking for people that have maybe been there, done that and that can teach me.

00:34:54.516 --> 00:35:08.420
And I think, whether you're brand new in the industry or whether you're in retirement and trying to figure out what you're going to do next, I think identifying people that know things you don't know, that you could learn from and I mean I'm doing some certifications.

00:35:08.420 --> 00:35:09.463
I'm doing some online certifications.

00:35:09.463 --> 00:35:17.681
It's kind of like a master plumber certification, but it's for independent directors, so independent directors of public and private corporations.

00:35:17.681 --> 00:35:22.898
So I'm trying to man up on my skills right For the types of things that I want to do.

00:35:22.898 --> 00:35:27.188
So it's always looking for ways to keep learning.

00:35:27.188 --> 00:35:28.672
People can keep learning from.

00:35:29.414 --> 00:35:38.322
I think you're really good at that too Gotten good, like there was a period where I was reluctant to do it because I knew everything.

00:35:38.322 --> 00:35:41.188
If everybody would just listen to me, things would be perfect.

00:35:41.188 --> 00:35:46.057
Going to TD was the biggest, best damn accident I ever made.

00:35:46.057 --> 00:35:49.432
Because I was going to TD, because I was going to make more money.

00:35:49.432 --> 00:35:52.347
They're paying me more and they got better benefits.

00:35:52.347 --> 00:35:54.592
The benefits sound cute, but they're paying me more.

00:35:54.592 --> 00:35:56.338
I'm going over there.

00:35:56.338 --> 00:36:17.795
And then it was like, oh my goodness, the servant leadership, the program I don't want to say program the system that TD had that helped me learn, evaluate, understand, practice servant leadership and other stuff that would never have been in my selection criteria for growing my career, meaning what are they paying me?

00:36:18.157 --> 00:36:18.538
I agree.

00:36:18.538 --> 00:36:22.396
Well, I mean, when I first went to TD I didn't know what we were signing up for.

00:36:22.396 --> 00:36:25.150
I had student debt, right, I needed a job.

00:36:25.150 --> 00:36:28.375
The company I was working for was bankrupt.

00:36:28.375 --> 00:36:30.130
I called TD back.

00:36:30.130 --> 00:36:34.811
I interviewed with TD and I told him no, and I went to work for the other guys.

00:36:34.811 --> 00:36:37.188
A year later they were bankrupt.

00:36:37.188 --> 00:36:46.286
And so I'm calling TD back saying, hey, remember me, any chance you got an opening that's too cool actually the guy I called.

00:36:46.327 --> 00:36:48.452
I just took you and his wife to dinner the other night.

00:36:48.452 --> 00:37:06.166
Steve clay was his name and v clay and ben houston, who saw both those guys recently oh wow, ben houston, that's awesome, I remember ben ben houston that, 80 years old, is still mending fences and running cattle in east texas oh, I believe it.

00:37:06.768 --> 00:37:07.349
I believe it.

00:37:07.349 --> 00:37:17.014
You know, he told he shared a story at one of the trainings that I've practiced multiple times, and so he told a story about going.

00:37:17.014 --> 00:37:20.615
There was a problem with the client I can't remember getting paid or an issue.

00:37:20.615 --> 00:37:22.202
He's trying to have a meeting.

00:37:22.202 --> 00:37:31.875
Somebody couldn't secure it, so he just went and sat in the lobby and waited till the person he needed to talk to showed up and he made it happen.

00:37:32.336 --> 00:37:33.159
Trammell Crowe.

00:37:33.219 --> 00:37:33.460
What's that?

00:37:33.460 --> 00:37:34.523
It was Trammell Crowe.

00:37:35.085 --> 00:37:36.489
Oh really, you're nuts.

00:37:36.489 --> 00:37:47.086
Yeah, no, that was a real story Early on in Trammell's career and Jack Law and Trammell got to be friends and that's when TV started doing bigger work, oh, wow.

00:37:47.286 --> 00:37:47.708
Wow.

00:37:47.708 --> 00:37:56.063
So I took that lesson the very first time I used it was probably five, maybe six years ago.

00:37:56.063 --> 00:38:07.907
I was trying to get some information, some files, from the person that had all the files, the holder of the files and man, we just it was slippery to get ahold of that guy and so finally we were in, where were we?

00:38:07.907 --> 00:38:09.074
We were in, oh geez, where were we.

00:38:09.074 --> 00:38:12.144
We were in, oh geez, nebraska, omaha.

00:38:12.184 --> 00:38:19.784
We were in Omaha and he was leaving out a day or two before I was and I'm like, hey, man, I need those files.

00:38:19.784 --> 00:38:22.692
He's like, oh yeah, I got to go immediately.

00:38:22.692 --> 00:38:24.403
I said, wait a minute, do what Ben did.

00:38:24.403 --> 00:38:36.206
My brain reminded me of that and I said, fine, I'll uber wiki to the airport, give me the jump drive, I'll download it on my laptop while we're going to the airport and we'll be done.

00:38:36.628 --> 00:38:49.449
And I did it like he was like dude, like you were serious, like yeah, and so that's happened several times where it's like, just go be there and if you need it that bad, go be there and get the damn thing.

00:38:49.449 --> 00:38:58.471
So again, there was a lot of that type of experience that was shared and I want to say there was a system to make the sharing happen.

00:38:58.471 --> 00:39:05.606
I think there's a lot of people that understand the value of mentorship, but I think the system's out there to make mentoring happen.

00:39:05.606 --> 00:39:08.750
So I'm wondering what are your thoughts around that?

00:39:08.750 --> 00:39:18.592
What could people do, or individuals and organizations do, to create a dang mentorship system that actually produces the outcome that everybody wants?

00:39:18.753 --> 00:39:36.210
I think we've restarted some different mentor programs at TD over the last several decades more than once, right, and I think we run for a while, we have some success and then kind of drops off or takes discipline and commitment to put that type of training and development in place and keep it going.

00:39:36.210 --> 00:39:40.684
And so I don't have any silver bullets on how to do it.

00:39:40.684 --> 00:39:47.108
It's hard, it's hard, but I think the organizations that do commit and do put the time and the energy behind it.

00:39:47.108 --> 00:39:50.391
I think the return on investment is high, I think it's very high.

00:39:50.391 --> 00:39:57.340
And I think all the training and development that we did through the years, we wouldn't have been able to grow the business like we did if we hadn't done that.

00:39:57.481 --> 00:40:00.949
We don't have anything to sell but the gifts and talents of our people.

00:40:00.949 --> 00:40:11.034
And so if you don't grow the assets, if you don't grow the people, you can't grow your business, and if you don't grow the people, you can't build great projects.

00:40:11.034 --> 00:40:18.467
And the only thing worse than training your people and having them leave right, because that's always the fear, right, if I train everybody, they're going to leave.

00:40:18.467 --> 00:40:29.099
Well, some, yes, but if you don't train your people and they stay, just think how sorry your company is going to be right or how sorry your project is going to be right or how sorry your project's going to be.

00:40:29.099 --> 00:40:34.402
So I think you would just have to lean in and realize, yeah, some, we're going to train, they're going to go.

00:40:34.402 --> 00:40:39.862
But the only thing worse again is, well, let's not train anybody and and just see what happens.

00:40:39.922 --> 00:40:47.682
I mean that's horrible, yeah well and if they do lead, you played a part in making the industry better.

00:40:47.682 --> 00:40:50.210
Like you elevate the expectation.

00:40:50.210 --> 00:40:51.722
You pointed to it earlier.

00:40:51.722 --> 00:40:55.771
When I was at TD there were a lot of people, especially apprentices.

00:40:55.771 --> 00:41:10.221
It felt like the people that were born in TD right, that started their career in TD were the one and I'm talking specifically the craft workers, right, apprentices, sheet metal that we get them into apprenticeship program in.

00:41:10.221 --> 00:41:24.952
About halfway or three quarters away through their first year of apprenticeship or their second year, they went to work somewhere else because they just weren't getting enough and then they'd come back and they're like man, it was not what I expected.

00:41:24.952 --> 00:41:33.112
They couldn't really understand, because they had no frame of reference, that what the experience they were having may not be ideal, but it's pretty damn good.

00:41:33.552 --> 00:41:38.422
Yeah, when you get in a learning organization that does invest in people, everybody knows that and so they're going to.

00:41:38.422 --> 00:41:49.331
They aren't going to try to steal your people, right, because a mechanic at a learning organization like TD is going to be a foreman someplace else, or a foreman at TD is going to be a superintendent someplace else.

00:41:49.331 --> 00:41:55.346
You just have to be willing to take those chances, because when they boomerang back in, it's so amazing.

00:41:55.847 --> 00:41:58.159
Yeah, yeah, totally, totally.

00:41:58.159 --> 00:42:06.425
I haven't boomerang yet, but I'm still a partner and I'm grateful for all the work that they're doing out there and what you've done and what you will be doing.

00:42:06.525 --> 00:42:14.639
You were just recently at TD, so yes that was, like it's so amazing.

00:42:14.820 --> 00:42:20.722
I was teaching in the DFW area and the flashbacks, right, I'm like man.

00:42:20.722 --> 00:42:32.222
I remember when I learned this thing in DFW and what was going through my head, right, they taught me this thing and they said, hey, you're going to be co-facilitating the next one.

00:42:32.222 --> 00:42:37.273
Rod Johanson said we'll co-facilitate the next one in San Antonio, came down.

00:42:37.273 --> 00:42:44.523
I got a call the night before and said hey, we're not co-facilitating, you are doing it Like.

00:42:44.523 --> 00:42:45.985
And then fast forward.

00:42:45.985 --> 00:42:51.452
You know, here we it is 20 years later where I'm teaching it like it it was an amazing experience.

00:42:51.733 --> 00:42:52.614
Yeah, super cool.

00:42:52.614 --> 00:42:53.496
Thank you for that.

00:42:53.496 --> 00:42:56.588
All right, so we talked a lot like.

00:42:56.588 --> 00:43:01.039
First of all, it's like you and I are having like a conversation.

00:43:01.039 --> 00:43:14.686
I feel like human being to human being and in my head I I'm talking to my CEO because what I remember is being the foreman superintendent, whatever it was at TD and you were the CEO.

00:43:14.686 --> 00:43:19.407
Like this conversation never happens in real life, but it's happening.

00:43:19.407 --> 00:43:25.704
So it's kind of weird and, along that line, what are the important things that I forgot to ask about?

00:43:26.246 --> 00:43:33.068
I might've had been blessed to be a CEO at TD for a while, right, but we all put our pants on the same way.

00:43:33.068 --> 00:43:42.103
We're all got the same issues that we're dealing with on a daily basis, whether it's family or friends or health or whatever is going on in your world, right?

00:43:42.103 --> 00:43:49.030
So I don't think large organizational leaders are any different than project managers or superintendents or foremen.

00:43:49.030 --> 00:43:52.907
We're all just people, right, trying to be successful.

00:43:52.907 --> 00:43:58.068
But back to your question did I have any other thoughts or anything I wish you'd asked?

00:43:58.068 --> 00:44:07.161
I wanted to maybe just put a plug in to your audience, because my perception is that they are learners and they wouldn't be watching if they didn't want to learn.

00:44:07.202 --> 00:44:16.090
And I just want to put a plug in for the importance of goal setting and written down goals, right, and there's lots of systems out there to help you do it.

00:44:16.090 --> 00:44:45.070
I'm not going to try to prescribe that, but I think having written goals and all the important buckets of your life right Whether it's spiritual or family, career, community, you know figure out what those buckets are that drive you, and having two or three or four goals in each of those categories I mean, I remember doing that as a young project manager and updating it every year, and it drove me and it drove my career.

00:44:45.070 --> 00:44:51.864
So I think having a good set of written goals is so, so important if you want to keep learning and growing.

00:44:51.864 --> 00:44:55.050
And then how you do that on a daily basis.

00:44:55.050 --> 00:44:59.106
I was going to put a plug in for a little book and see if I can get it on there.

00:44:59.407 --> 00:45:08.490
Yeah, yeah, the five man journal is an amazing little daily tool, right when you you set your intention for the day.

00:45:08.490 --> 00:45:11.527
It only takes five minutes in the morning, five minutes at night.

00:45:11.527 --> 00:45:18.369
You know three things I'm grateful for, three things that would make today great and two things that I'm working on, and that's it.

00:45:18.369 --> 00:45:20.123
Start from a grateful heart.

00:45:20.123 --> 00:45:21.650
What are the big three?

00:45:21.650 --> 00:45:27.690
Right that, if I got these three things done today and then when I look back at the end of the day, I would say that was a good day.

00:45:27.690 --> 00:45:39.324
You're always got a couple of things that you're working on and at the end of the day, I do it in the morning, I can't do it, seem to do it at night, but at the end of the day you write down three amazing things that happened today.

00:45:39.324 --> 00:45:48.092
Right, yeah, wow, I did a podcast with jesse, went over and helped my mother-in-law, right, right, get some shit done, whatever it is.

00:45:48.092 --> 00:45:52.690
And then two things how could I have made today better?

00:45:52.690 --> 00:45:58.911
So two reflections, right, just two things off of today that would have made today better.

00:45:58.911 --> 00:46:02.460
But I think I would really recommend the book or the practice.

00:46:02.460 --> 00:46:08.867
If you buy one book, you don't have to keep buying the books, but I do Got a whole scroll full of them up there.

00:46:08.867 --> 00:46:13.871
So the five minute journal is a tool that I just want to put a plug in.

00:46:13.931 --> 00:46:21.302
The other thing I want to say was I've tried to teach many that I've worked with, and I've tried to teach my kids, the importance of playing up.

00:46:21.302 --> 00:46:23.465
What I mean by playing up?

00:46:23.465 --> 00:46:25.851
I learned it in tennis in high school.

00:46:25.851 --> 00:46:28.646
You always want to play people that were better than you were.

00:46:28.646 --> 00:46:33.690
You're trying to play up, right, you're trying to play people that were better in order to improve your skills.

00:46:34.280 --> 00:46:44.635
And I think in life and then work especially you want to think, act, dress like the role you want, not the role you have.

00:46:44.635 --> 00:46:46.827
So always play up right.

00:46:46.827 --> 00:46:48.458
You got to think like your boss.

00:46:48.458 --> 00:46:48.815
You got to act like well, hopefully he.

00:46:48.815 --> 00:46:49.403
So always play up right.

00:46:49.403 --> 00:46:49.451
You got to think like your boss.

00:46:49.451 --> 00:46:52.936
You got to act like well, hopefully he's a good boss, right?

00:46:52.936 --> 00:46:57.025
Yeah, that's important and don't be afraid, just dress the part.

00:46:57.025 --> 00:47:00.068
You can't maybe you can't wear overalls, right?

00:47:00.068 --> 00:47:02.614
You want to be the superintendent?

00:47:02.614 --> 00:47:15.010
All right, I'm just making that up, but you need to dress the part and I think that when you do, then, when the opportunity comes right, you look like the answer and you're more likely to be chosen, especially if you've gotten the results.

00:47:15.010 --> 00:47:18.880
You're eager to learn and you look like the answer, you're going to get promoted.

00:47:18.880 --> 00:47:23.739
So playoff, set goals, long-term goals, do it daily.

00:47:23.739 --> 00:47:31.014
And then playoff was just a couple of things that have served me really well over the years that I hope might help a few people.

00:47:31.480 --> 00:47:36.489
Simple and powerful, and when I say simple, I mean not complex.

00:47:37.221 --> 00:47:48.632
There's things that I could do every day with 30 minutes of time, and it is a daily discipline that yields weekly achievement and monthly achievement and lifelong success.

00:47:48.632 --> 00:47:49.434
Yeah.

00:47:50.039 --> 00:48:00.992
You know, I bet and maybe we'll get some comments back from the L&M family out there I bet those copies that you have are the filled out five minute journals you have.

00:48:00.992 --> 00:48:07.673
I bet there's mountains and mountains of wisdom that people would love to get access to.

00:48:08.081 --> 00:48:09.266
I'm afraid to open a few.

00:48:09.266 --> 00:48:11.364
The truth is in there.

00:48:11.545 --> 00:48:13.811
Yeah, amazing.

00:48:13.811 --> 00:48:15.103
Thank you for those, harold.

00:48:15.103 --> 00:48:25.413
Okay, yeah, which brings us now we're out in third, gliding into home, and the closing question is what is the promise you are intended to be?

00:48:25.780 --> 00:48:26.864
That's a deep question.

00:48:26.864 --> 00:48:29.262
I guess that's why I use it as the closer right.

00:48:29.262 --> 00:48:37.168
Yes, sir, right now, what I'm working on, I think it's similar to what has been a theme and part of my personal mission statement.

00:48:37.168 --> 00:48:42.394
I'm big on mission statements, corporate mission statements, but I'm also big on personal mission statements.

00:48:42.394 --> 00:48:55.090
So having a purpose right, and my purpose has always been about trying to create success for my family and my coworkers and my community on a long-term scale.

00:48:55.090 --> 00:48:59.882
So I think it's about being outwardly focused, not inwardly focused.

00:48:59.882 --> 00:49:01.967
It's about serving others.

00:49:01.967 --> 00:49:10.420
It's not about me, and so much of what we've talked about today is just about being humble and being focused.

00:49:10.460 --> 00:49:12.786
When you grow others, you get to grow.

00:49:12.786 --> 00:49:16.903
When you grow those around you, then you're eligible for promotion, right.

00:49:16.903 --> 00:49:21.963
So I mean my whole career I've been focused on trying to grow those around me.

00:49:21.963 --> 00:49:23.947
And then, next thing, you know, I get promoted.

00:49:23.947 --> 00:49:26.041
I'll grow a team get promoted.

00:49:26.041 --> 00:49:27.827
Grow a business get promoted.

00:49:27.827 --> 00:49:36.543
I never my wildest dreams would have thought that I'd be CEO of a very large organization for the length of time that I have the opportunity to do that.

00:49:36.543 --> 00:49:38.929
So be careful what you wish for.

00:49:38.929 --> 00:49:43.628
There's a lot of hard work in there, but stay focused on others and you'll do fine.

00:49:43.628 --> 00:49:45.932
Amazing, did you have fun, harold?

00:49:45.932 --> 00:49:47.789
I loved every minute of it.

00:49:47.789 --> 00:49:49.960
I mean, I miss the people talking about that.

00:49:49.960 --> 00:49:52.246
My career time, yeah, oh yeah.

00:49:52.246 --> 00:50:02.864
Well, I miss the people, but it's awesome being able to reconnect with people like you and and other retirees that I lost touch with, and then, you know, staying in touch with young leaders at td.

00:50:02.864 --> 00:50:06.331
They don't need me anymore, they're doing just fine.